FAQs
Our FAQs cover the key points customers ask about most, giving you clear guidance in one place.
1. How much will it cost to replace my boiler?
We get asked this question more than any other. This is why we created our instant online quotation tool, to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
2. How quickly can my boiler be replaced?
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.
3. What warranties do you offer?
Our boilers come with between 5-12 years of parts and labour warranty direct from the manufacturer! This means you can rest assured that your new boiler is in safe hands if you have any problems we are here to help and will be for the lifetime of your boiler.
4. How can I pay for my new boiler?
We offer a range of flexible payment options so you can spread the cost of your new boiler over a period that suits you. Cash or cheque is also accepted.
5. Why should I hire you?
We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
1. No hot water or heating
If your radiators are not getting hot, or if you’re not getting any hot water from your taps or shower, this could indicate a problem with your boiler’s heat exchanger or pump.
2. Strange noises
Rattling, banging or other unusual noises coming from your boiler may be a sign of a problem with the pump, fan or heat exchanger.
3. Pilot light issues
If your boiler’s pilot light won’t light or keeps going out, this could indicate a problem with the thermocouple or gas valve.
4. Pressure loss
A drop in your boiler’s pressure could be caused by a leak in the system or an issue with the Expansion vessel or pressure relief valve.
5. Frozen condensate pipe
In colder weather, the condensate pipe that carries waste water from your boiler to the drain outside can freeze over, causing your boiler to shut down.
6. Thermostat problems
If your heating system won’t respond to changes in your thermostat settings, it could be a problem with the thermostat itself, or with the wiring connecting it to your boiler.
7. Boiler leaks
A leak in your boiler could be caused by a damaged seal, a corroded pipe, or a faulty pressure relief valve.
8. Boiler keeps switching off
If your boiler keeps switching off before it reaches the desired temperature, it could be a sign of a faulty thermostat, pressure sensor or pump.
9. Do you service gas and oil boilers?
Yes, we provide gas and oil boiler servicing across Cramlington, Newcastle, and the rest of Northumberland to maintain safety, efficiency, and performance.
10. Do you offer emergency boiler repairs?
We don’t offer 24/7 call-outs, but we do provide emergency boiler repairs and aim to attend as quickly as possible to restore heating and hot water.
11. What boiler faults do you repair near me?
We repair common boiler faults including no heating or hot water, pressure loss, leaks, strange noises, ignition problems, and boiler breakdowns on both gas and oil systems in Northumberland and the North East.
1. When does my cover start?
Your policy starts on the day your application is submitted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent claims on pre-existing problems and to keep premiums low.
2. What if I already have a home emergency plan elsewhere?
You should be able to cancel and switch to Nicholson Heating Services. For more information, please call our sales team on 01670 331381.
3. Am I tied into a contract?
If you cancel the policy within 14 days of setting up your plan, we will refund the premium paid for the current policy period with no charges. You are free to leave us at any time, however, cancellation charges may apply. See Cancellation Rights and Charges in the Policy Terms and Conditions.
4. Are there any callouts or excess charges?
If you have selected one of our standard plans without a £60 fixed excess charge, then you will pay no excess. If you choose to take out one of our policies with a fixed £60 excess, then you will be charged £60 for each callout. This charge is not refundable and does not apply to subsequent visits made within 30 days, to fix the fault identified at the initial callout. There is no callout charge for your annual boiler service.
5. What are your response times?
In the event of an urgent call, we will attend as soon as possible in line with our terms and conditions. If you suspect a gas leak, please contact the National Gas Emergency Service immediately on 0800 111 999.
6. When will my boiler be serviced?
Our boiler services are carried out within your yearly anniversary period. When you sign up for one of our plans, we’ll let you know the month your service is scheduled. As your service date approaches, one of our engineers will be in touch to arrange a date and time that suits you.
1. What are the common signs of a plumbing leak?
Damp patches, mould, low water pressure, or an unexpected rise in your water bill are the most common indicators.
2. How often should I have my plumbing system checked?
It’s recommended to have a professional inspection at least once a year to prevent hidden issues.
3. Why is my tap constantly dripping?
A worn-out washer or internal seal is usually the cause and can be fixed quickly by a plumber.
4. Why is my water pressure low?
Low pressure is often caused by blockages, leaks, or issues with your mains supply.
5. Do I need a plumber for a blocked drain?
Minor blockages can be cleared at home, but persistent or recurring blockages should be inspected by a qualified plumber.
1. Will my new ASHP replace my boiler entirely?
In many cases yes — if your home heating and hot water demands can be met via the ASHP and your radiators/heat emitters are compatible. We’ll advise during the survey.
2. How noisy is the outdoor unit?
Vaillant’s modern ASHP units are very quiet compared to older systems. Proper siting and mounting minimise disturbance.
3. Do I need to upgrade my radiators or underfloor heating?
Possibly — ASHPs work most efficiently at lower flow temperatures, so larger emitter surface areas may improve performance. We’ll advise during the survey.
4. How long does an installation take?
Typical domestic installations take 1–3 days, depending on complexity, existing pipework, controls and any emitter upgrades.
5. What warranty does a Vaillant ASHP come with?
Vaillant offer strong warranties when installed by certified installers — we’ll confirm your exact terms during quotation.
6. Are there grants or schemes I can access?
Yes — many UK homeowners are eligible for heat-pump incentives. We’ll check eligibility and support you through the process.
